COVID-19 information

We are ready to welcome you at Hajo’s Lodge and follow the safety regulations of South Africa, according to international standards.

For all official information and updates regarding COVID-19, visit the South African Department of Health’s website at www.sacoronavirus.co.za

We are closely monitoring their guidelines regarding the virus. Our focus is to ensure we meet your needs while doing our part to keep you, our staff and our communities safe. In order to achieve the highest possible safety, we implemented the following:

General

  • Social distancing is encouraged in all common areas to keep safe distance between guests and staff
  • Dispenser with hand sanitizer will be found at the entrances of both houses and will have to be used before each entering.
  • Optimized techniques for cleaning and disinfection (see details below)
  • Cutlery, crockery and glasses in the kitchen will not be available for self-service, you are welcome to ask the receptionist for what you need and it will be brought to your room
  • The honesty bar will not be available for self-service, please ask the receptionist for what you need and it will be delivered to your room
  • Luggage will not be handled by staff members, unless specially requested and sanitized

Guests

  • All guests are required to wear a suitable mask at all times when outside of their guest room while on the property
  • The temperature of all guests will have to be taken on arrival and every following day during the stay and being protocolled. If the temperature is above 38.0°C, access and stay will be denied, but you will have the possibility for immediate isolation in one of our rooms (subject to availability)
  • In order to minimize the risk of infections, no visitors will be allowed on the properties and in the guest rooms. However, you are welcome to see visitors after registration with reception in our breakfast room

Staff members

  • Every staff member must undergo temperature monitoring at beginning of each shift, results being protocolled
  • If staff or an immediate family member of staff is showing temperature above 38.0°C or any other symptoms, the staff member will be asked to consult a doctor immediately and stay in isolation at home until the situation is sorted and safe
  • Staff to regularly wipe down and sanitize their workspace
  • Staff to wear masks at all times, gloves and apron during cleaning the guest rooms
  • Staff to keep their hands clean and sanitize their hands regularly

Public areas

  • Regular hard surface cleaning and disinfection
  • Minimum distance at reception and regular wiping and disinfection
  • Regular disinfection of all door handles, taps, light switches and other high touch point areas

Guest rooms

  • Runners, throws and cushions were removed and all decoration reduced to a minimum in order to allow highest possible hygiene and safety
  • Extra blankets and pillows are removed from rooms, available on request and disinfected after each guest
  • Coffee, tea, milk and sugar will not be displayed in the room, please ask the receptionist for what you need and it will be delivered to your room
  • There is hand sanitizer in each guest room
  • Rooms will be cleaned when linen is changed only (see below) in order to keep contact at a safe minimum. However, on your request we will clean the room before linen change, please tell reception in the morning
  • Please put towels in front of the door of your room in case you like them to be changed. The same applies to the bins in case you want them emptied and the cutlery and crockery used
  • Linen will be changed latest after 5 nights. If you wish a change earlier, please request with reception in the morning
  • Linen and towels are washed hot in order to disinfect the fabrics
  • Guest rooms will be deep cleaned and disinfected and stay unoccupied for at least one night after each guest
  • Disinfection of keys and remotes after each guest

Breakfast

  • Efficient spacing between tables to ensure safe distance (please note that we will not be able to serve all guests at the same time, there might be delays)
  • For hygienic reasons the cold buffet is discontinued, instead we will serve cold and hot breakfast individually according to your order
  • All breakfast room furniture, kitchen and service items will be sanitized after each use
  • All cutlery, crockery and glassware will be washed hot and sanitized

Please let us know if you have any further comments or suggestions. Enjoy your stay in our safe environment!